Last updated: November 2026
Delivery and Returns Policy
This policy explains delivery, cancellation, withdrawal and refund terms for Pixcharp subscriptions and digital products bought on pixcharp.com.
1. Scope
This policy applies to Pixcharp subscriptions and other digital products bought on pixcharp.com. Custom software projects and services covered by a separate written proposal or agreement follow the delivery and payment terms of that proposal or agreement.
2. Delivery
Pixcharp products are delivered digitally; there is no physical shipment. For subscriptions such as the Harem Gold API, your API account is created automatically once payment is approved, and a sign-in link to the customer dashboard is sent to the email address you gave at checkout. This usually takes a few minutes. If your account cannot be prepared within 24 hours because of a technical issue, we will let you know; delivery never takes longer than 30 days. If the email does not arrive, check your spam folder first, then write to hello@pixcharp.com.
3. Access period and cancellation
Plans bought with a one-time payment give 30 days of access and end by themselves; nothing is charged automatically. To extend, buy the same plan again; your remaining time is kept and the new period is added on top. You can cancel an automatically renewing subscription at any time with “Cancel subscription” in the API customer dashboard or by writing to hello@pixcharp.com. Cancellation stops future renewals; you keep using the service until the end of the paid period.
4. Right of withdrawal
Under Article 15/1-(ğ) and (h) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly online or started with the consumer's approval. At checkout you ask for the service to start immediately, so the right of withdrawal ends once your API account is created. If your API account has not been created yet, you may withdraw within 14 days of the contract without giving a reason by writing to hello@pixcharp.com. Details are in the Distance Sales Agreement.
5. When a refund is possible
Beyond withdrawal, we refund duplicate payments, incorrect charges, material service failures we cannot fix within a reasonable time, and cases where applicable consumer law requires it. Please send refund requests within 14 days of payment. Substantial use of the included quota may affect eligibility.
6. How to request a refund
Write to hello@pixcharp.com from the email address used at checkout, including your name, plan, payment date and a short description. Do not send your card number or password. We reply within 3 business days.
7. Refund processing
Approved refunds are returned through iyzico to the card used for payment within 14 days of approval. How long the amount takes to appear on your statement depends on your bank.
8. Discontinued services
If we permanently discontinue a paid digital service and cannot offer a reasonable alternative, we refund the unused part of the paid period on a pro-rata basis.
9. Consumer rights
This policy does not limit your mandatory rights under Turkish Consumer Protection Law No. 6502 and related legislation. You can take complaints to Consumer Arbitration Committees and Consumer Courts.
10. Seller and contact
Legal name: Barış Hasan Topal (Şahıs Şirketi) Address: Altınşehir Mahallesi, Melek Sokak, Murat Apartmanı No: 20/12, Başakşehir / İstanbul Phone: 0537 917 70 71 Email: hello@pixcharp.com